Planned Outline
The Problem: MFA Provisioning at Enterprise Scale
- Why manual MFA token distribution breaks at [X,000+] employees
- The hidden cost of help-desk-mediated authentication workflows
The RSA Self Service Portal
- Owning an enterprise-critical authentication platform end-to-end
- Deployment, uptime, and zero-tolerance-downtime accountability
- Enabling [X,000+] employees to self-resolve authentication issues
The QR Code Portal: Identifying and Solving Cross-Enterprise Friction
- Conceiving the solution: from help-desk pain point to enterprise standard
- Designing for zero-friction, zero-training adoption
- Rolling out across all enterprise help desks
Taking It Mobile
- Co-designing the RSA Self Service mobile application
- Extending self-service authentication to the mobile workforce
- UX decisions for mobile-native authentication flows
Org-Wide Security Platform Ownership Lessons
- What it means to own a platform the entire workforce relies on
- The difference between deploying a tool and defining an authentication strategy
- Cross-enterprise product ownership without a product manager title
Related
- How I Standardized Infrastructure Monitoring Across an Entire Fleet — another case of platform ownership at enterprise scale
This post is a stub. Full content to be written by Eric Caskey.